Refund policy

Last updated: April 2026

Our Commitment

At Serilea, every piece is carefully curated to meet the highest standards of luxury and quality. Your satisfaction is our priority, and we stand behind every item we sell.

Returns

We accept returns within 30 days of delivery, provided the item is:

  • ✅ Unworn and unwashed
  • ✅ In its original condition with all tags attached
  • ✅ In its original packaging
  • ✅ Accompanied by proof of purchase

The following items are non-returnable:

  • ❌ Final sale or discounted items
  • ❌ Intimate apparel and swimwear
  • ❌ Custom or personalized orders
  • ❌ Items showing signs of wear, alteration, or damage

How to Request a Return

  1. Email us at support@serilea.com within 14 days of receiving your order
  2. Include your order number and reason for return
  3. Our team will respond within 2 business days with return instructions
  4. Ship the item back using a tracked shipping method

⚠️ Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Refunds

Once we receive and inspect your returned item:

  • You will be notified by email of the approval or rejection of your refund
  • If approved, your refund will be processed within 5–10 business days to your original payment method
  • Please note that your bank or card provider may take additional time to reflect the refund

Exchanges

We do not offer direct exchanges. If you'd like a different size or item, please return your original purchase and place a new order.

Faulty or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@serilea.com with:

  • Your order number
  • A clear photo of the issue

We will cover return shipping and offer a full refund or replacement at no extra cost.

Contact Us

For any questions regarding your return or refund: